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The ultimate expression of sexuality and freedom...
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling

Delivery Within The UK

UK delivery is charged at $10 per order through standard first class.
Delivery times within the UK are usualy 2 to 3 working days, subject to stock availablity.
Delivery time can take up to 30 days if the corset has to be made to your requirements.
All of our corsets are made using traditional methods and not mass produced factory products.

Delivery Within The Rest Of The EU

The rest of the EU delivery is charged at $10 per order through the post office.
There is the option of sending the item through International Registered delivery which is charged at £20 per order.
Delivery time to the rest of EU can take around 7-15 days, subject to stock availability.
Delivery time can take up to 30 days if the corset has to be made to your requirements.

Delivery To The USA & The Rest Of The World

The rest of the USA and the World delivery is charged at $10 per order through the post office.
There is the option of sending the item through International Registered delivery which is charged at $20 per order.
Delivery to the rest of the World can takes around 10-15 days, subject to stock availablity.
Delivery time can take up to 30 days if the corset has to be made to your requirements.

Special Notes
These are indicated delivery times and actual times may vary.
As a rule this website should only allow orders on in stock items, although on occasions customers have been able to order out of stock items.
Should you wish to order out of stock items, either e-mail us on sales@playgirlcollection.com or telephone us on 917 477 7709

If you have any questions about the delivery of your corset or if you need it by a specific date please feel free to contact us on sales@playgirllondon.com and we will try our best to meet your requirements.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security
We accept secure online payments through PayPal (including credit cards and debit cards). Playgirl London take credit card security very seriously. For that reason we have chosen to use PayPal to process all of our online credit card transactions.

PayPal protects both parties, merchants and buyers, with robust, state-of-the-art risk management tools and a dedicated anti-fraud team that significantly reduces the probability of encountering fraud – and minimizes its associated costs.

PayPal’s Exclusive Seller Protection Program
PayPal is the only online payment service that provides 100% protection from chargebacks on qualified transactions.

While the vast majority of online payments occur without incident, there’s always the risk that a given transaction could involve either a fraudulent buyer or a stolen credit card.

Unlike many credit card processing services that merely pass transaction risk to the seller, PayPal protects
merchants from this liability and even offers merchants a dedicated team to fight chargebacks on your behalf.

PayPal Protects Sensitive Data
With PayPal, buyer account information (such as credit card numbers or bank account information) is never transmitted except when using 128-bit encryption and is always shielded behind PayPal’s firewall. This means:

• PayPal’s average dispute rate is 4-6 times lower than other credit cards online.
• PayPal’s buyer-related loss rates are 60-70% lower than the losses other online merchants experience when processing credit cards.

Proactive Fraud Team
PayPal is dedicated to anticipating and eliminating fraud before loss occurs. An experienced fraud prevention team, including former law enforcement officials, has helped protect the integrity of PayPal’s transactions while processing more than $17.3 billion in gross merchandise sales.

PayPal is also actively involved in working with law enforcement agencies to stop people who perpetrate online fraud and to reduce the risk of other illegal activities.

PayPal’s Anti-Fraud Measures
• Fraud prevention systems, including pre- and post-transaction screening
• Dynamic, state-of-the-art models and processes which are continuously updated, as well as manual review by our anti-fraud professionals
• Industry-recognized techniques to pre-screen users for fraud, including AVS and CVV2 checks for rapid verification of the names and addresses of new credit card users
• Patent-pending methods for bank account verification
• Proprietary process to verify international credit cards
• Neural network risk models

A Leader in Online Security Innovation
PayPal knows the best way to prevent fraud is to educate users about the methods used to perpetrate online fraud. PayPal supports ongoing fraud prevention education campaigns for its members.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively you contact us by any of the below :

Playgirl London Northern Distribution Centre
York House, 80 Leeds Road,
Huddersfield, HD1 6DD,
United Kingdom

USA Telephone : 917 477 7709
International Telephone : +44 1484 309709
Fax : 011 44 1484 511365
E-Mail : sales@playgirllondon.com
Privacy Policy
Playgirl London do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on the shopping site to keep track of the cotents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that progress. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Returns Policy
We offer a no nonsense refund or exchange policy for all of our goods returned in a as new perfect condition within 7 days of reciept .

If you are unhappy with your order in any way please let us know, we may be able to help. Please see below for full return criteria and procedures.

No items should be returned before contacting us.

Returns Criteria

Corsets should be tried on over a t-shirt and not laced tight when trying for size as corsets quickly form the shape of your body when tightlaced. We will refund or exchange corsets for an alternative size, but only when the corset is in a unworn brand new condition in original packaging with all the original labels intact, a corset that has been tight laced rather than gently tried for size will not be exchanged.

You have a 'duty of care' over the garments until they are returned to us, you will also have to pay the costs of returning the goods to us and to take reasonable care to see they are received by us without delay.

Where the item is returned to us in a used condition we will not issue a refund. Any items that have been worn, washed, marked, affected by odours including cigarette smoke, had any tags removed or are not in the original packaging are non-returnable.

Please note: Goods are not available 'on approval'. If you are unsure of sizing please contact us by email before placing your order or come and see us (if appropriate).. Please make your choice carefully as online card processing is expensive.

Time Limitations

Goods can be returned within 7 days (21 days for international orders) of receipt, for an exchange or refund.

The date of receipt is defined as the date the item arrived at your requested delivery address. To clarify, if you are unavailable to take delivery of the item and the parcel is taken to your local sorting office for collection, the 7-day (21 days for international orders) period commences from the original day delivery was attempted.

Without exception, returns will not be accepted after the 7-day (21 days for international orders) period.

In order to return an item you are required to obtain an RMA number.

In order to obtain an RMA number you are required to send us an email to sales@playgirllondon.co.uk, with subject “RMA Request” and including the following information:

* Order Number
* Reference Number(s) of the Item(s) you require to return

Your RMA will be accepted and a RMA number issued. Once the RMA number has been issued the return address will be supplied via email.

Please remember to write the RMA Number on the package. If there is no Returns Merchandise Authorisation number ("RMA") on the outside of the package then there is a good chance that this will lead to delays of upto 30 days in processing your return. To avoid this delay, we recommend that if you wish to return goods you first obtain a RMA number.

As soon as we receive your returned goods we will process your request. Replacement goods held in stock will be dispatched within seven working days. If your chosen substitute is not in stock we will contact you to offer an alternative.

Non-European Union customers should also ensure that their return parcel is clearly marked RETURN as otherwise Customs duty and local tax becomes payable. If this occurs we reserve the right to refuse item or charge the Customs and Tax bill to you.

If you would like further information on our returns policy please call our customer services line on 01484 309709, or email us at sales@playgirllondon.co.uk with your query.
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